July 5, 2019
Attention: Mr Todd Robinson
Dear Mr Robinson
Changing service providers is challenging. Webhostinghub promised the services that I needed, and I subscribed. Your technical support team is excellent. Not only that, your documentation is detailed, and easy to follow.
But I’m unhappy. The transcript of the initial conversation with your sales agent, Adam Block, confirms that you provide event scheduling on MySQL on the Nitro package that I purchased. The conversation confirmed that Webhostinghub will meet the explicit requirement to create events from within applications, without manual intervention.
Following the principle of “Caveat Emptor”, the needs were specifically stated, without any opportunity for misunderstanding.
Now, I have been informed that the service is not available unless I upgrade my package. That’s a bait and switch strategy. Tarnishing Webhostinghub’s hard-won reputation like that is undesirable.
I have been reminded that you have a 90 days money back guarantee. What I want is what I was promised. Technically, this is a simple using a single command with super admin privileges. My needs place no additional load on the server. Yes, other users might, but that cannot be used to force me to pay for an upgraded service.
We have routes to a sensible solution. Please contact me if you wish to explore them.
Roy R Dalle Vedove